British Airways Serves 'One' Piece Of KFC To Passengers On 12-hour Flight After Catering Gaffe
On a long-haul 12-hour British Airways flight, an unexpected culinary shock awaited passengers when they were served one piece of KFC instead of a gourmet meal.
The out-of-the-ordinary dining experience onboard the flight stemmed from a catering mishap that led to the disposal of all the originally planned meals.
According to reports on July 26, the incident occurred during the BA252 flight on June 23, which departed from Turks and Caicos, a British Overseas Territory nestled near the Bahamas, and finally touched down in London after an extensive 12-hour journey through the skies.
@British_Airways just landed @HeathrowAirport after a 12.5 hour flight BA252 from Turks and Caicos with no catering! BA had to serve @kfc at Nassau giving some lucky passengers 1 piece of chicken. The container with the plane catering wasn’t chilled so all thrown away!! pic.twitter.com/U5IcBD2hRy— Andrew Bailey (@aktivandrew) July 24, 2023
As a consequence of this failure, all the initially loaded food had to be discarded.
During a mid-journey stop in the Bahamas, the flight crew took an unusual approach to cater to the passengers' appetites by arranging for KFC fried chicken.
🇬🇧🍖 Un Boeing 777 de British Airways, reliant les îles Turques-et-Caïques à Londres, a vécu une drôle de mésaventure la semaine dernière.— air plus news (@airplusnews) July 27, 2023
▫️Après un probable problème de réfrigération des frigos à bord, le personnel a été obligé de se fournir chez …KFC lors d'une escale… pic.twitter.com/QSLqaGJZCo
An Instagram user shared a video capturing the flight attendants serving pieces of chicken from a KFC bucket to passengers onboard the aircraft.
However, the meal allocation seemed lighter, with the user reporting that "only one chicken leg per passenger" was served.
"...they then said they would be handing out vouchers as we left the plane, which myself and travel partner never received. Absolute disgrace; how do you forget the catering for a 12-hour flight? (sic)," the user further added.
In an interview with news.com.au, a British Airways spokesperson defended the flight crew, claiming that their limited range of options impacted their choice.
"Our teams sprung into action and made sure our customers onboard our flight had something to eat."
"We apologize to customers that their full meal service was not available and that we had to wing it on this occasion," the spokesperson said.
Amidst the social media outcry condemning the airline's actions, a handful of users stepped forward to defend British Airways.
One Twitter user, who identified as a flight attendant from a different airline, empathized with the crew's challenges in finding a resolution. They pointed out, "As someone who is a flight attendant with a different airline, I can understand the frustration that the crew must have gone through to try and come up with a solution. However, it was the fault of the catering company, not British Airways,"
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